WISONA Ltd (“WISONA”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

WISONA Ltd is a UK-based technology company specialising in AI-powered building optimisation solutions for commercial real estate. Our platform helps building owners and operators improve energy efficiency, operational performance, sustainability outcomes, and occupant comfort through intelligent building management.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details provided on our Contact page.

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you contact us or submit an enquiry, we may collect:

• Name

• Company name

• Job title

• Email address

• Telephone number

• Country or region

• Any information you choose to include in your message

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Date and time of access

• Referral source

• Website usage statistics

Marketing Information

Where you subscribe to our newsletter or marketing communications, we may collect:

• Email address

• Subscription preferences

• Communication history

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests

• Provide information about our products and services

• Deliver newsletters and marketing communications (where you have opted in)

• Improve our website and user experience

• Analyse website performance

• Maintain website security

• Meet legal and regulatory obligations

• Develop and improve our AI-powered solutions

We do not sell your personal information.

4. Legal Basis for Processing

Where UK GDPR applies, we process personal data based on one or more of the following legal grounds:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests, provided these do not override your rights and freedoms

5. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic

• Measure website performance

We may use trusted third-party analytics providers to help us understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

6. Marketing Communications

If you subscribe to our newsletter, we may occasionally send you updates about:

• Industry insights

• Company news

• Product updates

• Events

• New services

You may unsubscribe at any time using the unsubscribe link included in our emails.

7. AI Services

WISONA develops AI technologies designed to assist building owners and operators in improving operational performance.

Any recommendations or insights generated by our AI systems are intended to support professional decision-making and should not be considered a substitute for engineering judgement, regulatory compliance assessments, or professional advice.

8. Sharing Your Information

We may share personal information with carefully selected service providers that support our business operations, including:

• Website hosting providers

• Email marketing providers

• Analytics providers

• Cloud infrastructure providers

• Professional advisers

• Regulatory authorities where required by law

All third-party providers are expected to process personal information securely and only for authorised purposes.

9. International Data Transfers

Some of our technology providers may process information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection in accordance with applicable data protection laws.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Respond to enquiries

• Meet legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

We will respond to valid requests in accordance with applicable data protection legislation.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

14. Children’s Privacy

Our website and services are intended for business users and are not directed towards individuals under the age of 18.

We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

Any updates will be published on this page together with the revised “Last Updated” date.

16. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact WISONA Ltd through the contact details provided on our website.

We are committed to responding promptly and transparently to privacy-related enquiries.